Question 1

Do you have any vegan or gluten-free options?

Accepted Answer

No. All our cakes contain milk, eggs, flour, and other ingredients.

Question 2

Where do you deliver your cakes?

Accepted Answer

We currently deliver our cakes exclusively in Amsterdam - Netherlands.

Question 3

What do I need to do after placing my order?

Accepted Answer

After you order on our website, you need to send the payment through Tikkie. Once we receive it, we’ll start preparing your order for delivery on the date you picked.

Question 4

What time will my order arrive?

Accepted Answer

Delivery happens between 9:00 AM and 8:00 PM on Fridays and Saturdays. We can’t give a specific time.

Question 5

My order was wrong. What should I do?

Accepted Answer

We are so sorry about that. Please contact us by email at contact@trycakely.com.

Question 6

What ingredients do the cakes contain (for allergies)?

Accepted Answer

You can check all of the ingredients (and the allergies) on the product description.

Question 7

Can I return the plastic jar?

Accepted Answer

Although the plastic jar can be used for other purposes after washing, we are happy to recycle the plastic jar for you. In case you decide to return to us in a good state, we offer a discount of €0.50 per plastic jar in your next order.

Question 8

Why does it take up to a week to deliver?

Accepted Answer

We make each cake by hand, one by one. That takes more time, but it’s what makes them taste better than the mass-produced ones.

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