Privacy Policy

This Privacy Policy describes how Cakely (the "Store", "we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website (the "Site").

This store is powered by Capyshop, an e-commerce platform that provides the technology, hosting, and infrastructure to operate this store. Capyshop acts as a data processor on behalf of Cakely and processes your data solely in accordance with our instructions. Cakely, as the store operator, is the data controller and determines the purposes and means of processing your personal information.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device Information

Purpose of collection: To load the Site accurately for you, to perform analytics on Site usage to optimize our Site, and to screen for potential risk and fraud.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Disclosure for a business purpose: Shared with our e-commerce platform provider (Capyshop) and analytics providers.

Order Information

Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: Collected from you.
Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Disclosure for a business purpose: Shared with our e-commerce platform provider (Capyshop), payment processors, and shipping carriers.

Customer Support Information

Purpose of collection: To provide customer support, respond to your inquiries, resolve issues, and improve our support services.
Source of collection: Collected from you.
Information collected: Name, email address, phone number, and the contents of your message or any attachments you send us.
Disclosure for a business purpose: Shared with our e-commerce platform provider (Capyshop).

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children under the age of 18. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

How We Use Your Personal Information

We use the Personal Information we collect to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Providing Products and Services

We use your Personal Information to provide you with our services, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, arrange for shipping, and facilitate any returns and exchanges.

Marketing and Advertising

We may use your Personal Information to provide you with marketing and promotional communications where permitted by law. This includes using your information to market our products or services to you, and to display targeted advertisements to you. For information on how to opt out, please see the "Your Rights" section below.

Security and Fraud Prevention

We use your Personal Information to screen our orders for potential risk and fraud (in particular, your IP address), to detect and prevent fraudulent transactions and other illegal activities, and to protect the rights and property of Cakely, our customers, and others.

Communication and Improvement

We use your Personal Information to communicate with you, to provide you with information or advertising relating to our products or services, to optimize and improve our Site (for example, by generating analytics about how our customers browse and interact with the Site), and to assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

E-commerce platform: We use Capyshop as our e-commerce platform. Capyshop provides the technology and infrastructure that powers this store, including hosting, data storage, and order processing. Your data may be stored and processed through Capyshop's servers and infrastructure.
Payment processors: We share your Order Information with payment processors to facilitate transactions.
Shipping carriers: We share your shipping address and contact details with carriers to deliver your orders.
Analytics providers: We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information at google.com/intl/en/policies/privacy. You can also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

Facebook: facebook.com/settings/?tab=ads
Google: google.com/settings/ads/anonymous
Digital Advertising Alliance: optout.aboutads.info

Using Personal Information

This store is powered by Capyshop. Capyshop provides the e-commerce platform infrastructure that enables Cakely to sell products and services to you. When you provide your Personal Information through the Site, your data is processed and stored using Capyshop's technology and infrastructure.

Cakely is the data controller and is responsible for deciding how your Personal Information is used. Capyshop acts as a data processor and handles your information only on our behalf and in accordance with our instructions. For questions about how Capyshop processes data as a platform provider, please refer to the Capyshop platform privacy documentation.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Order records may be retained as required by applicable tax, accounting, and other legal obligations, even after you request deletion.

Account information is retained for as long as your account remains active. If you delete your account, we will delete or anonymize your information within a reasonable time, except where we are required to retain it by law.

Device Information is generally retained for a limited period (typically up to 26 months) for analytics and fraud prevention purposes, after which it is automatically deleted or anonymized.

Your Rights

GDPR Rights (European Residents)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

We process your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to the United States and other countries where data protection laws may differ.

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal retention requirements.
Right to Restrict Processing: You have the right to request that we limit how we use your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another controller.
Right to Object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Right to Complain: You have the right to lodge a complaint with a data protection authority in your country of residence if you believe we have violated your data protection rights.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

CCPA Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information:

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we shared it.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as data needed to complete a transaction or comply with a legal obligation).
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Opt Out of Sale: We do not sell your personal information as defined under the CCPA. If this practice changes in the future, we will update this policy and provide you with an opt-out mechanism.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality for exercising your rights.

To exercise any of these rights, please contact us using the information provided below. We will verify your identity before processing your request and respond within 45 days.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login status, language, font size, and other display preferences). This means you do not have to re-enter this information each time you return to the Site or browse from one page to another.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Site may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, you can visit your browser's help file or sites like allaboutcookies.org.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser. If you are a European resident, note that under GDPR you have the right to object to processing. Please refer to the "Your Rights" section above.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date at the top. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise any of your rights described above, please contact us by using the contact information provided on our website.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

This store is powered by Capyshop. Cakely is the data controller responsible for your personal information. For questions regarding the Capyshop platform infrastructure and data processing practices, please refer to the Capyshop platform privacy documentation.